Returns & Exchanges

At TORRO, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Ship Your Items

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed back to your original payment method within 5-7 business days.